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Compliance Hotline — Terms of Use

Last updated: May 5, 2026

These Terms of Use ("Terms") govern your access to and use of the Compliance Hotline website, web application, AI chatbot, telephone hotline, and related services (collectively, the "Service") provided by Exclusion Screening, LLC ("Exclusion Screening," "we," "us," "our"). The Service is available at compliancehotline.com and through tenant-branded subdomains and pages.

By accessing or using the Service, you agree to these Terms and to our Privacy Policy and AI Policy, each of which is incorporated by reference. If you do not agree, do not use the Service.

1. Who these Terms apply to

These Terms apply to:

  • Reporters — individuals who use the Service to submit a compliance concern about an organization that subscribes to Exclusion Screening's Compliance Hotline service (each such organization, a "Customer").
  • Authorized Users — administrators, investigators, and other personnel of a Customer who access the Service to manage and respond to reports.
  • Visitors — anyone who browses compliancehotline.com or a tenant-branded page without submitting a report.

If you are a Customer, your organization's subscription is also governed by a separate Subscription Agreement. In the event of a conflict between these Terms and the Subscription Agreement, the Subscription Agreement controls between Exclusion Screening and the Customer.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent that you are 18 or older and that any information you provide is accurate.

3. What the Service is — and is not

The Service is a tool for collecting, routing, and managing compliance reports submitted by Reporters to a Customer's compliance team. The Service is not:

  • a substitute for emergency services. If you or someone else is in immediate danger, call 911 or your local emergency number.
  • legal, medical, or psychological advice. The Service does not establish an attorney-client, doctor-patient, or counselor-patient relationship with anyone.
  • a government agency, regulator, or law enforcement channel. Submitting a report through the Service does not constitute filing a report with OIG, OSHA, the SEC, a state attorney general, or any other authority.

If your concern requires those channels, please contact them directly.

4. Reporter use of the Service

4.1 Anonymous and identified reports. When you submit a report, you may choose to be identified or anonymous. If you choose anonymous, your name and email are encrypted at the application layer with AES-256-GCM and are not visible to the Customer's investigators or to Exclusion Screening's administrative personnel through the Service. Anonymous reporters may receive update notifications by email; the encrypted email is decrypted only by the system to deliver those notifications.

4.2 Truthfulness. You agree that the information you submit is, to the best of your knowledge, true and submitted in good faith. Knowingly false, malicious, or fraudulent reports are prohibited. Submitting such reports may be a violation of law and will be referred to the affected Customer.

4.3 Sensitive data. Please do not include Social Security numbers, full bank account or payment card numbers, government-classified information, or detailed protected health information in your report unless reasonably necessary to describe your concern. The Service is not designed as a repository for that data.

4.4 Access link. When you submit a report you may receive a unique access link by email so you can view updates and add follow-up messages. Treat this link as confidential — anyone with the link can view your case. Links expire after 24 hours; the system will email you a new one when needed.

4.5 No retaliation. Whether retaliation is prohibited depends on the laws of your jurisdiction and on your Customer's policies, not on these Terms. Exclusion Screening does not employ Reporters and cannot prevent retaliation by an employer; we provide the technical platform that allows reports to be made and tracked.

5. Authorized User obligations

If you are an Authorized User of a Customer, you agree to:

  • access only the data of your own Customer organization;
  • keep your credentials confidential and secure, and not share them;
  • not attempt to identify an anonymous Reporter through technical means or by combining data from outside the Service;
  • handle reports in accordance with your organization's compliance policies and applicable law;
  • use the Service only for legitimate compliance and investigative purposes; and
  • promptly notify support@compliancehotline.com of any actual or suspected unauthorized access.

6. Acceptable use (everyone)

You will not, and will not assist any other person to:

(a) access or use the Service in violation of law or these Terms; (b) submit knowingly false, misleading, malicious, or harassing reports; (c) impersonate another person or misrepresent your affiliation with any organization; (d) attempt to access another tenant's data, another user's account, or any non-public area of the Service; (e) probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except under a written authorization from Exclusion Screening; (f) introduce malware, run automated scrapers or bots, or send excessive requests; (g) reverse-engineer, decompile, or disassemble any portion of the Service, except as expressly permitted by law; (h) resell, sublicense, or redistribute the Service or any portion of it; or (i) use the Service in any manner that could damage, disable, overburden, or impair the Service.

We may suspend or terminate your access at any time for violations.

7. Intellectual property

The Service, including all software, designs, text, graphics, logos, and content (other than Customer-supplied content and Reporter submissions), is owned by Exclusion Screening or its licensors and is protected by U.S. and international intellectual property laws. Compliance Hotline, the Compliance Hotline logo, and Exclusion Screening are marks of Exclusion Screening, LLC. Other names and logos are the property of their respective owners.

You receive no license to any of the foregoing except the limited right to access and use the Service in accordance with these Terms.

8. Customer branding

A Customer may upload its logo and a custom welcome message to brand its public reporting page. Customer branding is provided by the Customer, not by Exclusion Screening, and Exclusion Screening does not endorse or vouch for any Customer's compliance program.

9. Third-party services

The Service relies on third-party providers (including cloud hosting, AI, telephony, email, and CAPTCHA providers) and may include integrations with third-party tools (for example, Slack). Your use of any third-party service is governed by that service's own terms and privacy policy. Exclusion Screening is not responsible for the acts, omissions, content, or availability of third-party services.

10. Privacy

Our handling of personal data is described in the Privacy Policy at compliancehotline.com/privacy. Please read it before using the Service.

11. AI features

Parts of the Service use generative AI to assist Reporters with intake (for example, an AI chatbot) and to flag reports that may be missing key details. Use of these features is governed by the AI Policy at compliancehotline.com/ai-policy. AI output may be inaccurate or incomplete; do not rely on it as professional advice.

12. Modifications to the Service and these Terms

We may modify, suspend, or discontinue any feature of the Service at any time. We may update these Terms from time to time; if we make material changes we will provide reasonable notice (for example, by posting a notice on the site or emailing Customer admins). Your continued use of the Service after the effective date constitutes acceptance.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCLUSION SCREENING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY REPORT SUBMITTED THROUGH THE SERVICE WILL BE REVIEWED, INVESTIGATED, OR RESOLVED IN ANY PARTICULAR WAY OR TIMEFRAME. THE CUSTOMER ORGANIZATION IS SOLELY RESPONSIBLE FOR REVIEWING AND ACTING ON REPORTS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCLUSION SCREENING WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCLUSION SCREENING'S TOTAL CUMULATIVE LIABILITY TO ANY REPORTER OR VISITOR (AS DISTINCT FROM A CUSTOMER UNDER ITS SUBSCRIPTION AGREEMENT) WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

15. Indemnification (Reporters and Authorized Users)

You will indemnify and hold harmless Exclusion Screening and the relevant Customer from any third-party claim arising out of (a) your violation of these Terms, (b) a knowingly false or malicious report you submit, or (c) your violation of applicable law in connection with your use of the Service.

16. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to the personal jurisdiction of those courts. Nothing in this Section limits either party's ability to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

17. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any conduct that we reasonably believe violates these Terms or is harmful to the Service, to a Customer, to a Reporter, or to a third party. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including Sections 7, 13, 14, 15, and 16) survive termination.

18. Contact

Questions about these Terms can be sent to:

Exclusion Screening, LLC Email: legal@compliancehotline.com Web: compliancehotline.com